We are working with the customers differently now. We have learned to listen to them without feeling like we have to sell a solution. We work together to get clear on what is missing, then we make commitments to resolve the situation. We save valuable time and our customer satisfaction ratings have gone up significantly.
The Layne Group brings a unique and powerful linguistic approach, which has literally transformed teams and individuals here in Manufacturing. There is no doubt that as a result of our work with Lisa and her team, several of our Manufacturing organizations have improved their effectiveness and productivity, at a time when such attributes are critical to our continued success. I highly recommend The Layne Group to any organization … they will unquestionably make a difference!
We had begun an initiative of re-engineering, but until we took on re-training our people, we didn't produce a substantial increase in our productivity, revenues, and profitability. The Layne Group provided us with the basis for the new work practices we needed to realize the benefits of the re-engineering.
Profits have doubled and the staff is working as a team now. Sales and operations work together for the first time and we get the job done better this way. The disagreements we used to waste time on have virtually stopped and the customers are benefiting from our teamwork. Our communication is different - we talk about what has been promised and what needs to happen next.